Love stone Bracelet

At Vodje Jewelry, durability isn’t a maybe, it’s a guarantee.

Our pieces are made to last, it does not matter if you take them in the shower, gym, sea, summer sun or on a run. They’ll never fade, tarnish, or lose their color.

And if they ever do? We’ll replace them. No hassle, no questions.

Just send us a picture proof at vodjejewellery@gmail.com

Ring Size Guide

How to Measure Your Ring Size:

The easiest method: Download the App called Ring Sizer by Jason Withers (Apple) and follow the instructions or simply measure the Inside Diameter of the ring with a ruler in mm. Find your measurement in the chart below to find your corresponding size. E.g. Inside Diameter = 16.2 mm which means you are a size 6 

⚠️ Note: Adjustable rings can’t be measured with this guide.

Necklace Size Guide

Whether you’re new or know your size, this quick guide helps you find the perfect necklace length.

⚠️ Some necklaces come in one fixed size and are not adjustable.

FREE SHIPPING over £90

UK DELIVERY - Delivered from the UK.

Standard Delivery (2-5 Days, Royal Mail) - £3.99 or FREE over £90

Express Delivery (1-2 working days, Royal Mail Next Day) - £6.99

EUROPE DELIVERY - Delivered from the UK.

EVRI European Tracked Delivery (2-5 Days) - 9.95€ or FREE over 90€*

*Shipping Costs / Free Shipping Threshold may change based on exchange rates

INTERNATIONAL

EVRI International Tracked Delivery (6-10 Working Days) - £9.99 or FREE over £75

Orders received on weekdays before the below times will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.

• GMT (London) - 1:00pm
• CET - 2:00pm

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Shipping information

• Please note that during busy periods shipping times may be affected and you may have to check with your preferred courier as to their deadlines.
• We offer tracked delivery (select it at checkout)
• All orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed.
• Orders received on weekdays before 13:00 GMT will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.
• The estimated shipping time begins from the day your order is despatched.
• Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact us at vodjejewellery@gmail.com if you have any questions.

Customs Fees

We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free Express shipping.

Late or lost orders

When placing your order please make sure that you specify the correct delivery address as VODJE JEWELLERY take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or an outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at vodjejewellery@gmail.com.

We cannot refund or replace lost items until 20 working days after the date of despatch (25 working days for international items) - this is when Royal Mail classes items as being lost.

Items not received but tracking shows they have been delivered

This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail website by filling in a signature request form.

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are sure that that is not the case, please ensure the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vodjejewellery@gmail.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at vodjejewellery@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that for hygiene reasons, we do not accept returns on earrings. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vodjejewellery@gmail.com